UX & Process Design
for small businesses, non profits, & organizations
Bring clarity to complex systems, so your work can move forward with confidence.
As organizations grow, systems tend to grow with them, and not always intentionally.
Processes evolve, tools multiply, and documentation falls behind. Over time, even good systems can become difficult to follow, inefficient, or dependent on institutional knowledge that lives in people’s heads.
I help organizations design clear, usable processes and digital systems by focusing on how work actually flows, not how it’s supposed to work in theory.
My approach blends UX thinking, process design, and clear documentation to reduce friction, eliminate redundancy, and create systems that people can genuinely use and maintain.
What this work looks like
This service is designed for organizations, teams, and nonprofits who need clarity, not more complexity.
I work asynchronously and collaboratively, relying primarily on written communication, thoughtful review, and structured documentation. This allows for deeper thinking, fewer meetings, and outcomes that are easier to implement and sustain.
Depending on your needs, this work may involve reviewing existing workflows, redesigning processes, clarifying user journeys, or documenting systems so they’re easier to understand and use across teams.
Services
-
A structured review of existing workflows, digital systems, or user experiences to identify friction, inefficiencies, and points of confusion.
This is often the best place to start when things feel messy, inconsistent, or difficult to maintain.
May include:
Review of current processes or systems
Identification of redundant or unclear steps
Usability and clarity assessment
Written recommendations and priority next steps
-
When a process technically works but feels inefficient, overly manual, or hard to follow, redesigning it with intention can make a significant difference.
I focus on simplifying workflows, improving handoffs, and creating clear pipelines that support how work actually gets done.
May include:
End-to-end process mapping
Redesign of workflows to reduce friction
Clarification of roles, steps, and decision points
Implementation guidance
-
Clear documentation is essential for consistency, onboarding, and long-term sustainability and it’s often one of the most overlooked pieces of system design.
I create documentation that is written for real people, not just compliance. The goal is clarity, usability, and ease of maintenance.
May include:
SOP creation or refinement
Internal guides and process documentation
UX-focused instructions for digital tools or systems
Documentation frameworks for ongoing use
-
This work bridges internal processes and external user experiences. It’s especially helpful when websites, forms, portals, or digital tools are closely tied to internal workflows.
By looking at the full system — not just individual touchpoints — I help organizations create more cohesive and usable experiences.
May include:
User journey mapping
Service flow analysis
Alignment between internal processes and external experiences
UX recommendations grounded in clarity and usability
-
For organizations that need consistent support but don’t require a full-time role, I offer ongoing, flexible support on a contract or retainer basis.
This allows teams to access experienced UX and process design thinking without rigid timelines or staffing commitments.
Best suited for:
Growing organizations
Nonprofits and community organizations
Teams navigating change or system growth
Who this is for
This work is a strong fit for:
Nonprofits and community organizations
Mission-driven teams
Organizations with complex or evolving systems
Teams seeking clarity, consistency, and usability
It’s especially helpful when:
Processes feel inefficient or inconsistent
Documentation is outdated or unclear
Systems rely heavily on institutional knowledge
Teams want to reduce friction without adding tools
How I work
My background is in process design, UX, and professional writing, with over seven years spent redesigning and documenting complex systems in a corporate and public-sector environment.
I work best through:
thoughtful analysis
clear written communication
structured documentation
minimal, purposeful meetings
The result is work that is practical, implementable, and designed to hold up over time.
Next steps
If you’re looking for support clarifying processes, improving usability, or redesigning systems that have grown complex, I’d love to learn more about your context.
You can start by submitting an inquiry, and from there we can determine whether a short audit, project-based work, or ongoing support makes the most sense.